Maui Rentals 2010 – 2011 Terms and Conditions

INCLUDED IN GROSS RATES:
• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 12.5% GST*
• Extra driver fees
• Airport transfers upon vehicle collection and return (except Wellington)
• Kitchen equipment*
• Linen and bedding*
• General equipment*
• Supermarket Discount Card
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of New Zealand with driving tips and travel information
• New Zealand leading attractions map including discounts to iconic tourist attractions

RENTAL DURATION
Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the
day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final
day of the rental. Vehicles are required to be collected and returned within business hours unless
arranged otherwise. When a rental moves from one rate season into the next, the calculation is based on both rates.
Minimum rental period is 5 days.
Minimum rental period is 10 days for hires with a collection date between 23 December and 10 January.
Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being
returned to the South Island if the rental commences between the months of October through to March.
Minimum rental period is subject to change during peak periods.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the
rental.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from
Reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of
an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
The rate charged may not reflect the original rate booked Failure to obtain authorization will result in a
daily fee of NZ$150 in addition to the daily rate.

ROAD RESTRICTIONS
Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

CHANGE OF DROP-OFF DESTINATION WHILE ON THE ROAD
If the customer wishes to change the drop-off destination, they must first obtain authorization from the
Reservations or Scheduling departments. Subject to the change being approved, an additional charge of up to NZ$700 may apply.

BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply
based on the amendment made.

MULTIPLE RENTALS
Special rates may apply please inquire.

ONE-WAY RENTALS
One-way rentals are available between all branch locations.
A one-way rental fee of NZ$250 is charged for rentals between the North and South Islands and vice
versa, where pick-up is between 01 October and 31 March.
The one-way fee if applicable is charged per hire.

WELLINGTON AND QUEENSTOWN FEES
Vehicle collections and returns in Wellington and Queenstown incur a NZ$200 location fee (same city
collection and return, one fee applies). This is in addition to the one-way fee if applicable.

TRANSFERS
Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our
Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at their own expense.

DIESEL TAX RECOVERY FEE
The Diesel Tax Recovery fee is included in the Maui Premium Package. If the Maui Premium Package has not been selected the Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres traveled during the hire.
The vehicle rates per 100km are as follows:
2 Berth Grande: NZ$4.45
2 Berth (Toilet Shower): NZ$4.70
4 Berth: NZ$4.70
6 Berth: NZ$4.85
Maui reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.

LICENCE
A current and full motor vehicle driver’s license is required and must be produced upon vehicle collection.
Should a foreign license be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the driver’s license was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of
vehicle collection:
• Picnic Table NZ$22 per rental
• Picnic Chair NZ$15 per rental
• Baby / Booster seat* NZ$25 per rental
• Portable Heater NZ$15 per rental
• Tent (4 persons) NZ$65 per rental
• Camping Pack NZ$20 per day (maximum charge NZ$200 for 2 persons)
• Souvenir Road Atlas From NZ$25 for purchase
• Snow Chains NZ$25 per rental
• First Aid Kit NZ$30 for purchase (In vehicle. If seal is broken customer is charged)
• Pre-Purchase Gas Option - PGO (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
Spirit 2 Grande NZ$25 per vehicle
Spirit 2T/S / Spirit 4 / Spirit 6 & Platinum NZ$35 per vehicle
• Pre-Purchase Fuel Option – PPF Details on request
• GPS NZ$9 per day with a maximum charge of NZ$90 per hire
• Portable Hand-Held Shower NZ$15 per rental
• Electrical Adaptor NZ$14 for purchase
• Extra Duvet Hire NZ$15 per item, per rental
Note that outdoor chairs/table, a child or booster seat (if required) and the pre-purchase gas option are
included in the Maui Premium Package.

INFRINGEMENTS
Maui reserves the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The
administration fee per fine, in addition to the fine, will be NZ$60.

CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui do not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to NZ$200 may be affected without authorization and will be reimbursed upon presentation of a
receipt. For amounts over NZ$100, Maui will need to be informed in advance. Repairs will be approved
provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to
substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a
breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

MAUI RENTALS CANCELLATION FEE
The cancellation fees are:
If cancelled up to 22 days prior to pick-up No Fee
If cancelled from 21 to 7 days prior to pick-up 20% of Rental
If cancelled 6 to 1 days prior to pick-up 50% of Rental
If cancelled on day of pick up or No-Show 100% of Rental
If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire
Our Company Motorhome Rentals World Wide charges a 5% fee on all cancelled rentals.

IMPORTANT
Maui reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

DEPOT HOURS
Daily from 0800 to 1630 hours. Open all public holidays except Christmas Day the 25th of December,
when all Maui branches are closed.

FOR YOUR PROTECTION – VEHICLE EXCESS
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE PREMIUM PACKAGE FOR TRAVEL
WITH PEACE OF MIND.

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tire damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. The excess applies in respect of each claim, not rental.
Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
This NZ$7,500 excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1: Cost per day Excess reduced to NZ$25 Excess (Deductible) NZ$2,500
When Excess Reduction 1 has been purchased the hirer is responsible for the first NZ$2,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tire damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental. Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option 2:
Cost per day Excess reduced to NZ$42 No Excess or Deductible required (you will need to post the NZ$220 deposit)
With Excess Reduction 2, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a Third Party with the exception of the ‘exclusions’.
Note: Excess Reduction Option 2 is included in the Maui Premium Package

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.
TYRE AND WINDSCREEN DAMAGE – Where a nil excess is present unlimited windscreen and tires
will be covered for accidental damage.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

MAUI PREMIUM PACKAGE:
The Maui Premium Package is NZ$60 per day (maximum NZ$3,000 per rental) and is payable in addition to
the daily gross rental rate.
The Maui Premium Package component is commissionable along with the vehicle component of the rental.
Inclusions are:
Excess Reduction Option 2*
One-way fees if applicable
Diesel Tax Recovery Fee*
Pre-Purchase Gas* (PGO)
Picnic table and chairs (chairs per person travelling)
Baby or booster seats if required*
Snow Chains if required
Portable Heater if required
GPS included in Spirit 4 and 6 rentals (includes Platinum product)

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Excess Reduction 2 or the Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been
    abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a license that has been cancelled or suspended and/or drivers who have a license that is classified as a learners or
 probationary license.

Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction
Option selected. For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express. If you do not take an Excess Reduction Option, the security deposit is NZ$7,500 payable by credit card. The NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.

If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500.
The NZ$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance.

If Excess Reduction Option 2 is nominated or the package booked is the Premium Package the security
deposit is NZ$220. The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that Maui can then debit if required. The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain a NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or
bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS (Maui rentals only, Our company Motorhome Rentals Worldwide only accepts Visa and Mastercard).
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions. A non-refundable 4% administration fee will apply to American Express cards. Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is
acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.

PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 working days prior to commencement of the hire/s.

CALCULATION ERRORS
Maui will not honor calculation errors. Should a calculation error occur Maui will charge for the shortfall.