United Motorhome Terms

WHAT IS INCLUDED IN THE RATES?

All United Campervans hires include:

• A United Campervans Directors' Guarantee that the vehicle will be less than three years old.
• New Zealand Tourism's official 'Qualmark' endorsement - a guarantee of vehicle quality and service
• Green Globe 21 Benchmarked Certification - an international commitment to environmental excellence

All United Campervans rates are:

• Gross in New Zealand Dollars and inclusive of Goods and Services Tax (GST)
• Subject to Terms and Conditions outlined below.

Standard Rates Include:

1. Free transfers on vehicle pick up from Airport or City to the United Campervans Depot Unlimited Kilometres
2. Goods & Services Tax (GST)of 12.5%
3. Standard United Campervans Vehicle Insurance with NZ$ 5000 Bond/Excess
4. Road User Charge/Diesel Tax
5. Cleaning fees and pre departure vehicle preparation
6. One Way fees
7. Extra Driver fee
8. Vehicle living equipment
9. Supermarket Discount card available throughout New Zealand
10. 640 page New Zealand Travel Guide, including United Campervans Vehicle Operations Manual
11. Road Maps, Camping Park Directories and other tourist information
12. 24 hour roadside assistance throughout New Zealand

All Inclusive Rates include:

1. Include all Standard Rates inclusions plus the following extras:
2. Comprehensive United Campervans Vehicle Insurance Cover with NO Bond/Excess
3. Picnic Table & Chairs (one chair for each person travelling)
4. Baby Seat and/or Child Booster Seat
5. Multiple Windscreen replacement
6. Free Kiwi Camps V.I.P. Membership Card providing 10% discount at any Kiwi Camping Park in New Zealand

One Way Hires
One Way hires are available between Auckland and Christchurch (or vice versa)at no extra cost.

Long Term Hire Discounts
Discounts for longer term rentals are indicated in the rates.

Multiple Rentals
Multiple rentals within New Zealand can be combined to qualify for the long term hire discounts indicated in the rates.

Daily Hire Charges
The daily hire charges are calculated on a daily basis, not a twenty-four hour day. Vehicles are available at 8.00 am on the day you commence your hire and must be returned by 4.30 pm on termination unless prior arrangements are made.

Deposit and payments
When you receive your confirmation a non-refundable deposit of NZ$400 is required to secure the booking. The balance of monies owing to United is required 28 days before the hire commences. Cancellation fees apply see below.

Vehicle Equipment
The following equipment is standard in all United motorhomes and campervans:

LIVING
Vehicle manual, maps, travel guides, camping park directories, gas and/or electric heater, bucket, broom, towels, LPG gas bottle, clothes pegs, dustpan and brush.

SLEEPING
Duvets, blankets, (or, if preferred, sleeping bags will be provided as an alternative), pillows and sheets.

COOKING & DINING
Crockery, cutlery, cooking utensils, pots, frying pan, grater, chopping board, salad/serving bowls, storage containers, toaster, coffee plunger, kettle, teapot and tea towels.

INSURANCE - STANDARD RATES
All United Campervans Standard Rates include Standard United Campervans Vehicle Insurance. This provides cover for:

• Damage to the United Campervans vehicle or third party property.
• Public Liability up to NZ$5,000,000.
• A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property. The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres. This Bond/Excess may be paid by cash, travellers cheques or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the credit card account. United Campervans will not be responsible for any losses incurred due to interest charges or currency fluctuations.
• The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.

United Campervans offers two options to either reduce or waive this standard Bond/Excess of NZ$5,000:

CDW OPTION 1 - Payment of NZ$20 per day [maximum NZ$1,200 for any one hire] at the commencement of the hire will reduce the Bond/Excess to NZ$1,200 [NZ$2,400 for hirers under the age of 25 years].

• The hirer will be responsible for the first NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] of any costs incurred due to damage to the hired vehicle or third party property.
• The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres. If a credit card is used as the method of payment then an imprint only is taken. No amount will be debited against the credit card on pick up. However, in the event of an accident, the full bond of NZ$1,200 [NZ$2,400 for hirers under the age of 25 years] will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted.
• The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.

CDW OPTION 2 - Payment of NZ$32 per day [maximum NZ$1920 for any one hire] will completely waive the Bond/Excess.

• The hirer will not be responsible for any costs incurred due to damage to the hired vehicle or third party property, or for the repair or replacement of damaged windscreens.
• Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, and with a full tank of fuel and empty toilet cassette.

INSURANCE – ALL INCLUSIVE RATES
Comprehensive insurance as detailed in OPTION 2 is included in the All Inclusive Rates, and NO excess applies. This applies to all eligible hirers over 21 years.  Please note: a signed credit card imprint will still be taken for a fuel and cleaning deposit to a maximum of NZ$100. This deposit is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.

INSURANCE EXCLUSIONS (applicable to both Standard and All Inclusive Rates)

• Tyres and punctures are not covered by Insurance and are to be repaired/replaced at the hirer's cost.
• The hirer will be fully liable for any damage to the United vehicle or Third Party property if:
• the terms of the Rental Agreement entered into with United Campervans are breached;
• damage is caused while driving under the influence of alcohol or drugs;
• the vehicle is driven on restricted roads;
• damage is due to careless, wilful or reckless driving;
• negligence, or other act of the hirer, results in water submersion or salt water damage.

Minimum Hire Periods and One Way Hires
For all rental vehicles there is a minimum period of seven (7) days. It is possible to commence your hire in Christchurch and finish it in Auckland (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days.

Refunds
Regretfully no refunds can be given for any unused portion of your holiday. However your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy.

Fuel
All vehicles are supplied with a full tank of fuel at the start of the hire, and must be returned with a full tank at the end of your hire.

Vehicle Substitution and Design
We shall make every effort to provide the vehicle you requested but where a vehicle is unavailable for any reason we reserve the right to provide a comparably high standard vehicle at no extra cost to you. While including the same facilities, vehicle layouts may vary slightly to those shown due to manufacturer design changes.

Drivers Requirements and License
All drivers must be 21 years of age or older and hold a current valid drivers licence, to be produced at the start of the hire. An international or country of origin licence is acceptable. No special licence is required to drive any United campervan or motorhome in New Zealand. No maximum age limit applies.

Traffic Infringements
All traffic infringements are the responsibility of the hirer. United reserves the right to pass on details of the hirer's home contact to the New Zealand Traffic Authorities.

Animals
We regret that animals are not permitted to travel in any of United’s vehicles.

Road Restrictions
Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:

• North Island
• Ninety Mile Beach - Northland
• North of Colville Township - Coromandel Peninsula
• South Island
• Skippers Canyon Road - Queenstown
• Ball Hutt Road - Mt Cook

Transfers
United uses taxis and shuttles as the preferred method of transfer. This allows you to transfer at your convenience. The transfer on vehicle pick up is complimentary. The transfer at the end of the hire is at the cost of the hirer.

Cancellations, Transfers & Amendments
Cancellation fees are as follows:

• 29 days and over: Deposit retained
• 20 - 28 days:20 % (or deposit, whichever is greater)
• 10 - 19 days:40 % of total reservation cost
• 1 - 9 days:75 % of total reservation cost
• No Show:100 % of total reservation cost

Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. Transferring a booking, once confirmed will incur a NZ$25.00 fee unless it is within 30 days of travel, when the above cancellation charges apply. A booking can only be transferred to a maximum of 6 month before or after the original date of travel.

Amendments to increase the length of the booking can be made at no cost.

Amendments to decrease the booking will be charged at a minimum of NZ$ 25.00 provided the amendments occur at least 30 days prior to departure date. It is important to note that United may at its discretion treat any amendment to decrease the booking as a cancellation.

United Vehicle Rentals Ltd reserves the right to amend conditions, vehicle specifications and tariffs at any time without prior notice.

• Damage to the United Campervans vehicle or third party property.
• Public Liability up to NZ$5,000,000.
• A Bond/Excess of NZ$5,000 must be paid on collection of the vehicle. The hirer will be responsible for the first NZ$5,000 of any costs incurred due to damage to the hired vehicle or third party property.
• The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
• This Bond/Excess may be paid by cash, travellers cheques or credit card. United accepts Visa and Mastercard. If a credit card is used as the method of payment then NZ$5,000 will immediately be debited from the account. United Campervans will not be responsible for any losses incurred due to interest charges or currency fluctuations.
• The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to third party property, and with a full tank of fuel and empty toilet cassette.
• The hirer will be responsible for the first NZ$1,200 (NZ$2,400 for hirers under the age of 25 years)of any costs incurred due to damage to the hired vehicle or third party property.
• The hirer will be fully liable for the repair or replacement of damaged windscreens and tyres.
• If a credit card is used as the method of payment then an imprint only is taken. No amount will be debited against the credit card on pick up.  However, in the event of an accident, the full bond of NZ$1,200 (NZ$2,400 for hirers under the age of 25 years)will be uplifted immediately and any balance refunded only after full and final costs have been established and deducted. The Bond is fully refundable on return of the vehicle to the agreed drop off depot, on the due drop off date, in a clean undamaged condition, with no damage incurred to the hired vehicle or third party property, and with a full tank of fuel and empty toilet cassette.